The fair gaming policy here at Old Havana Casino is something we take very seriously. We use RealTime Gaming software, or RTG, to power all of our games and we also ensure that a random number generator, or RNG, is used to promote fairness and randomness in every single outcome. You should keep in mind that RTG software has been independently tested and approved by TST, or Technical Systems Testing, an unbiased third party that audits gaming software in order to ensure its fairness. These tests are focused primarily upon the unpredictability and distribution of the RNG system, but there are other factors that are considered during these audits, as well.
We also review the payout percentage at our casino on a regular basis in order to make sure that everyone is paid fairly and that all of our games meet our high standards. The payout percentage is defined as the amount of money we pay out in accordance with the amount of money we take in as wagers. We also maintain a complete and accurate audit trail for all of the various transactions you make here, and we can make these files available for your viewing if you request that we do so in writing. We use Park Lane, Ltd. to process all of our credit card transactions. This company has an international presence and processes tens of thousands of secure transactions for American players every single day.
Finally, please be aware that we are always committed to preventing both our establishment and our customers from fraud. We use all of the latest developments in fraud detection in every single one of our systems in order to maintain the integrity of your accounts with us and secure every transaction, whether you are making a deposit or we are paying out your winnings. From time to time, we may ask our customers to verify certain pieces of information in order to prove their identity. This is done with the best interests of our customers in mind and, if you are asked to provide information, you can rest assured that it will be kept completely confidential at all times.